• Remote troubleshooting assistance of existing program functionality allows for quicker downtime recovery.*
• Six different service level options tailored to facility’s requirements; no need to pay for un-needed service.
• Monthly backup of existing PLC(s) of choice to ensure that a recent copy is always available, should a catastrophic event occur.
• Secure remote appliance provided for access.*** No need to purchase additional IT devices or open up existing VPN appliance.
• Pricing as low as $299 per month.** Know ahead of time what monthly remote assistance costs will be.
• Additional emergency events can be purchased at $125 during business hours and $180 after hours, offering savings over standard emergency rates.
• Dedicated support number available only to P.A.S.S participants.
• Event ticket number provided for each event allowing for tracking and historical purposes. The ticket is not closed until the problem is identified.
• Unique identification number provided for control of who is authorized to call for support.

*Remote troubleshooting assistance provided for events includes only remote assistance. All other services including (but not limited to) on-site assistance, materials, or changes to existing functionality will be billed at customer specific rates.

**Monthly administrative fee waived with signed contract and prepayment of the contract term.

***Initial installation fees shall apply. Should participation in the program stop for any reason, appliance shall be returned to Embry Automation & Controls, Inc.